For more than 35 years, Sandberg Phoenix has maintained a reputation for providing extraordinary client services, backed by a guarantee that was among the first of its kind in St. Louis. In 2015, Sandberg Phoenix rolled out a comprehensive initiative that took the core values of the firm and developed them into a philosophy that drives the way each member interacts with clients and with one another on a daily basis. We live these values and integrate them into hiring, training, evaluation and marketing and communications to ensure that we achieve our aspirations of providing the best client service in the legal industry.
Our firm values are:
1. Put People First
At Sandberg Phoenix we are in the business of people. People are our product. People are our customers. Taking care of People is what we do and we set the example by putting our members first. That means providing better benefits, providing better training, taking more time and caring more about our people than any other law firm. Why? That is exactly what we expect of our members when we serve our clients. We set the example. We can’t ask our members to put our clients first if we don’t do the same for them.
2. Deliver Amazing Client Service
Sandberg Phoenix is client service. It is our passion. We strive to provide more than asked, earlier than requested and better than imagined. We “wow” our clients daily.
3. Exemplify Unquestionable Integrity in all You Do
Our word is our bond. We act at all times as if the client, the court and our members are watching. When it comes to Integrity, there is only one way.
4. Build a Fun and Enjoyable Work Environment
Our subspecialty is fun: We love what we do and we have fun doing it. We know that enjoying our work, team, and environment leads to happier people, better service and satisfied clients.
5. Pursue Continuous Development and Learning
We push ourselves to improve every day. We attract and retain talent not based upon what they have accomplished, but upon what they will accomplish. We have an insatiable drive to become better every day and to never stop learning and improving.
6. Invest and Improve the Communities We Serve
We can’t do it alone and neither can the communities we serve. We believe in continuous improvement for ourselves and our communities so we invest our time, talent and dollars to help our neighbors and neighborhoods.
7. Build a Positive Team and Collaborative Environment
We think team first. We serve our clients and members best when we collaborate as a team. Building a positive team and collaborative environment requires three ingredients: Team, Collaboration and Positive attitude. Teamwork improves results, strengthens the firm and is essential to helping our clients succeed.
8. Take Personal Responsibility
Each of us takes personal responsibility of process, product and results. As Harry Truman said, “The buck stops here.” Well, the “buck stops here” with each of us every day. We own our work and our actions.
9. Treat Everyone with the Highest Degree of Respect and Empathy
We expect our people to treat everyone they meet with respect and empathy. We seek to understand and truly appreciate the best of everyone we encounter.
10. Deliver Value and Excellence to Client and Firm
Each of us must deliver excellence and value to our clients and the firm. We keep our standards at the top and our eye on the bottom line.
To celebrate individuals who live our firm values, Sandberg Phoenix recognizes one individual every other month who has gone above and beyond their responsibilities to make this a great place to work. Our current values champion and their contribution is below.
I nominate Erica Howell for going above and beyond in coordinating and serving as a Sandberg Phoenix ambassador through our OCI, lateral recruiting and during our summer associate program.
Erica is the first impression potential law students and candidates have to Sandberg Phoenix. She is professional, while still making candidates feel comfortable, and creates a positive experience through a process that can instill anxiety in preparing for an interview.
Erica is resilient in working with 20+ attorneys’ calendars during OCI to schedule interviews, taking into considerations members of various practice groups, those who went to the same law school as the candidate, and a diverse group of interviewees.
Erica plans some pretty “fun” receptions and events for candidates and for summer associates. Most firms do not host a welcome reception at the Flamingo Bowl or have a magician and palm reader for first-year law students. How better to raise the profile of the firm!
From the first day our summer associates walk in the door, Erica demonstrates what client service means. She provides exceptional service to the summer associate program through her organization, and makes their first week flow as she walks them through introductions and focuses on teamwork around the office.
Erica conveys the right message and shows empathy when we need to tell candidates they will not get an interview with the firm.
Over the last year, we have hired 100 new employees with 100 application processes, 100 background checks, onboarding sessions, and she has delivered amazing service to the firm and our new members, as well as creating a positive experience for all those who interview.
Erica is a Values Champion!
Nominated by Mary Jennings
Our members are committed to living our values and spreading awareness across the firm. In that vein, members have written, directed and starred in videos depicting some situations where we have excelled at our goals, as well as some humorous scenarios where we would not! Take a look on the Sandberg Phoenix YouTube Page.